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Mommy Lost Her Mind

30 Aug

We had great plans here at the Hotel Thompson this past weekend.  They required lots of rest and relaxation and most of all being couch potatoes while watching endless mind wandering television shows.  You know shows that are not to mind provoking or where you have to figure out who did it.  Television shows that you just watch and laugh carefree without having to use that mind… endless mind shows is what we call them.  Things went well Saturday.  

Then Sunday the humans get up and turn on the television in the living room.  They hear a big BANG.  Mom looked over and the small cable box had popped and was smoking.  She immediately went over and pulled all of the cables out of the wall and television.  Okay, so maybe they watched too much television the day before?  Snorts with piggy laughter.

Mom gets on the phone to inquire about our cable store to see where and when they are opened today.  Guess what?  They were closed on Sunday.  What the cream cheese?  Really.   So Sunday was long, no television.  Do you know how old school that was.  I’m not sure who it killed more – mom/dad or us anipals.  I mean hey I can admit it.  I love my television.  So Sunday we did what we ‘use’ to do before television.  We talked.  We cooked.  We played games.  We rested together.  It was kind of awesome.

Then Mondayimg_7961, mom took the cable box to the store and explained what happened to it.  They said it had happened to others and they were doing away with that type of box.  What?  Are you serious?  Something like this has happened before and you didn’t recall these types of boxes?  What if mom/dad had not been home?  What if was just us anipals and this happened?  Amazing customer service to boot huh?

So mom gets a new box (see picture) and was told all you have to do is plug everything in and there you go it works.  Mom of course rolled her eyes and said sure.  That’s when the great customer service told her, “Well we can come out to do it but it will be $75.00 for the service call”.  Really?!  That’s highway robbery.  Mom took the box mumbling some choice pirate words on the way out of the store under her breath.

Mom gets home and opens the box.  How cute.  The box says, ‘”Let’s get started”.  Of course mom did what no man has ever done.  She read the 3 page instructions first.  Then, mom had to move the giant television out and pull bookshelf/table out from the wall.  This in itself about blew mom’s inner strength.  Huffing and puffing, she gets everything pulled out so she can get behind the television.  Now, I’m on the couch minding my own business and watching the circus start.  Hemi then jumps behind the television to check things out.  Houdini tries to get in on the action.  All the time, mom is brushing them out from behind her war zone.

Mom follows the 3 easy steps.  Plug in cable box in from cable line – √.  Plug in cable from cable box to television – √.  Plug in cord from cable box to wall outlet – √.  Simple right?  Then the final step.  Turn on the television and you should have cable.  Easy peasy.  Mom felt great.  She turned on the television.  Nothing.  Mom dropped the F word – fudgescicles.  Oh boy.  This is not good.  Mom doesn’t use that word.

That’s when dad made his first mistake.  “Is it plugged in?”  Insert more use of the F word.  Then dad made his second mistake.  “Is it plugged into the right holes?”  Insert more use of the F word.

Mom gets the house phone and calls the cable company for tech support.  She puts them on speaker so she can have hands free for doing whatever they tell her to do.  Now this is where America has went wrong.  She gets a customer service rep who is clearly outsourced somewhere other than the states.  She can barely understand him through his heavy accent but clearly him ask, “Is it plugged in?”  Really?  Now mom asks him in a very nice way could she talk to someone else who doesn’t have such a heavy accent.  Nothing wrong in that.  If you can’t understand someone, you are not going to get the help you need.  And, she wasn’t being mean.  Can you believe he was not so nice and
said a few words she couldn’t understand before transferring her.  What happened to customer service these days?

Phone gets transferred and picked up by another who immediately throws mom on hold.  Finally after 12 minutes, it is picked up again by another person with an accent .  But this time, mom can understand them more.  And of course the first thing they say, “Is it plugged in?”  Really?  Mom counted to 10 and said, “Yes.  I’m literate I can read instructions”.  Of course, the guy laughed so that eased mom down some.  Through the course of about 25 minutes, every thing was attempted.  Pings were sent to the box.  Programming was changed. New remote was set up.  Mom climbed behind the television.  She pulled lines.  She took everything out.  She put everything back the way it was.   She stood on one foot.  She touched her nose.  She prayed to the cable Gods.

After an hour of customer service (which I might add that this person was cool), we had cable.  Eureka!  Clearer and better sound quality cable.  Clearer and better sound quality than we ever had.  Of course mom lost her mommy mind but through an adult drink later in a sippy cup she found it.

Now, I know mom is not the only one that hates dealing with these things.  What about your mom?  If dad could, she would have so thrown it in his lap and said deal with it.  But we know she couldn’t.  And I guess this is better than waiting for the cable guy who never gets there on time and yes it saved us money because she did it… but, to what extent do you deal with things like this?  Do tell my friends to cheer mom up.

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44 Comments

Posted by on August 30, 2016 in Bacon

 

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44 responses to “Mommy Lost Her Mind

  1. Nylabluesmum

    August 30, 2016 at 12:56 pm

    Mee-you Unccle Bacon that was sum oar-deel you an Lady June went thru’!!!! An yur Pappaw should nevurr have opened his mouth!!!!! Male Hu’manss seem to have a NACK fur gettin inn to trubbull just bye speekin! Have you noticed THAT Unccle??? Mew mew mew….
    Thee same pawfull Customer Service fing happenss here inn Canada…..
    LadyMum iss tite with East Indian accents frum all thee Bollywood shee watchess so shee can understand most of thee people shee deelss with….butt shee sayss sum accentss ARE too hard an it iss no one’ss fault…..
    An the man at thee other end should have been more purrfesshional…….
    When LadyMum’ss new TeeVee box showed uppy shee read what to do all so. Butt shee iss tecknicallee challenged. An poor. An wee not payin $95. fur a hook-uppy!
    Shee asked Aunty Ruth uppystariss who came down an had Tee Vee an box werkin inn 3 MINUTTS!!! Fur REEL!!!
    LadyMum tooked Aunty out fur coffee…..cost a few dollarss an GRATE customer service…mew mew mew…..
    Pleezee give Lady June sum ~~~head rubsss~~~ frum mee ok??
    ***nose bumpsss*** neffkitty Siddhartha Henry xxx

     
    • Piglove

      August 30, 2016 at 1:27 pm

      I know my sweet friend! It was definitely an ordeal yesterday for mom. Gladly her day today is much better. And these cable peeps make a fortune on these hook up things. It was so impossible. And not one “I’m sorry” for the box blowing up in your home. Shaking my head. Me and you would have offered much better customer service for sure! XOXO – Bacon

       
      • Nylabluesmum

        September 1, 2016 at 3:19 pm

        LadyMum sayss ‘Cuss-to-murr Sirvice’ iss a reel joke! tha tiss why shee tries to get furendss to assist her…
        Of course wee wood offer good service because wee are good an kind 4 leggedss…sum Hu’manss should take lessonss frum us rite Unccle??? 😉

         
      • Piglove

        September 1, 2016 at 5:11 pm

        Amen my little nefkitty. They most definitely need to take lessons from us! XOXO – Bacon

         
  2. pilch92

    August 30, 2016 at 12:59 pm

    I am glad they finally got the tv back, that must have been very frustrating. When I first saw, the words big bang, I thought you were going to say your folks were watching that- I love that show. 🙂

     
    • Piglove

      August 30, 2016 at 1:28 pm

      Snorts with piggy laughter. You know mom has never watched that show. She keeps saying she is but hasn’t. I’m going to have to get on to her you know now since we have the television back – snorts! XOXO – Bacon

       
  3. Kate Crimmins

    August 30, 2016 at 1:03 pm

    I make my husband do the cable calls. Our cable company transferred the cs function back to the states and it’s wonderful. On the other hand I have to call some mythical place on a planet far far away for help with my computer. It’s not pretty.

     
    • Piglove

      August 30, 2016 at 1:28 pm

      Oh it isn’t pretty at all my friend. If daddy did not have visual limitations, mom would have so given it to him to take care of. Some of these people are impossible! XOXO – Bacon

       
  4. Genevieve Petrillo

    August 30, 2016 at 1:20 pm

    Your mom is a brilliant genius, B. My mom tries to mentally contact the electronic/technology gods. Then, eventually, she looks at the instructions.

    Love and licks,
    Cupcake

     
    • Piglove

      August 30, 2016 at 1:29 pm

      Snorts with piggy laughter! She read the instructions first which impressed me from the start. Okay that and when she told the customer service rep that she was literate and could read and yes thank you very much everything is plugged in. Snorts with piggy laughter. XOXO – Bacon

       
      • Genevieve Petrillo

        August 31, 2016 at 5:06 am

        Once Mom brought her car to Toyota because the dome light was broken. She started by telling the man at the desk that she was NOT the type of person who can’t figure out the 3-way switch, so she KNEW it was in the right position. Yeah. The switch was in the wrong position…. Ugh.

         
      • Piglove

        August 31, 2016 at 10:21 am

        Snorts with piggy laughter. Oh beautiful – your mom and my mom are priceless!! Once mom couldn’t get her car to crank. She tried and tried with no luck. She called her father who came to rescue her. He laughed. She forgot to put the car in park. It won’t crank like that. Too funny! XOXO – Bacon

         
  5. databbiesotrouttowne

    August 30, 2016 at 1:50 pm

    bacon…due knot get de food serviss gurl started…letz just say her cancelled cable; gave a way de tee vee hook up box & if her wantz ta watch sum thin…..her getz out a dee vee dee !!!! ☺☺☺♥♥♥

     
    • Piglove

      August 30, 2016 at 1:59 pm

      I think your mom is a very smart woman my dear friend. XOXO – Bacon

       
  6. franhunne4u

    August 30, 2016 at 3:08 pm

    I have German cable tv, and decided it is not worth watching. German cable TV is not half as awesome as American – and that despite less advertisement! So most of my days the TV is turned off.
    Lately I had to deal with internet issues, and phoning anybody was out of the question, so I just had to think myself – even the manual is gone, sigh … But I managed.

     
    • Piglove

      August 30, 2016 at 4:59 pm

      It is definitely a long day without the television. I really enjoy mine. Internet issues is a completely other story – snorts. XOXO – Bacon

       
  7. Skyler Braveheart

    August 30, 2016 at 4:53 pm

    Way to go June! If I get a “Doug” or a “Steve”, etc, Mama just says, great talking to you, can’t understand you, transfer me back to States. And bingo. And yes, the Mater hangs in there too, till it gets resolved. But after the resolution, she has been known to take a chill pill…..

     
    • Piglove

      August 30, 2016 at 5:00 pm

      Oh most definitely. Trust me, mom took a chill pill last night after she got home from the worky place. It was definitely a Monday all day long – snorts and oinks. XOXO – Bacon

       
      • Tails Around the Ranch

        August 30, 2016 at 5:37 pm

        Oh Bacon, isn’t a ‘chill pill’ actually a chill glass…full of a lovely red liquid? 😉

         
      • Piglove

        August 30, 2016 at 5:59 pm

        BINGO – You have a winner my friend. That’s exactly the potion mom had last night. Snorts with piggy laughter. XOXO – Bacon

         
      • Tails Around the Ranch

        August 30, 2016 at 6:00 pm

        The pawfect remedy to crap cable companies!

         
  8. Photofinland by Rantasalot

    August 30, 2016 at 4:56 pm

    Oh, we just had the same situation last week. Here in Finland the whole tv-system is changing we needed a new digibox. Mom read the manual and did everything deeded. Some channels were seen, but mostly not. Mom phoned to the Customer service and it took three days before they believed that they had forgotton to connect the channels to our box.So these problems seem to very international.
    Kosmo,
    a cat in faraway Finland.

     
    • Piglove

      August 30, 2016 at 5:01 pm

      Snorts! Kudo’s to your mom. It is so glad to know that this is a worldwide problem and not just isolate here. Those peeps should be ashamed of how they treat paying customers for sure. XOXO – Bacon

       
  9. Tails Around the Ranch

    August 30, 2016 at 5:35 pm

    Oh my dog…I think that it’s a universal rule that cable is a devil in disguise in all electronic equipment. But you’re lucky your mom is super smart and took that devil down. Gold star for her! 🌟

     
    • Piglove

      August 30, 2016 at 5:42 pm

      Thank you my sweet friend. Of course mom would say otherwise at her being a superstar. That ordeal almost took her down. It was so unreal. Thank goodness it’s behind us now. XOXO – Bacon

       
  10. Reilly-Denny Cowspotdogs

    August 30, 2016 at 5:41 pm

    we had the same problem with our cable when we set it up – 3 easy steps – yeah – an hour later on the phone we finally got the darn thing working

     
    • Piglove

      August 30, 2016 at 6:00 pm

      That’s exactly how it was here too my friend. Shaking my piggy head. Why do they make it so difficult? XOXO – Bacon

       
  11. Fozziemum

    August 30, 2016 at 6:24 pm

    Well we don’t have cable here but Tbox..no great dramas but when we moved here we could not fir the life of us get the tv sorted..no matter what we both did..our son Chris came up and voila..we did not ask how..best not to..but the old have you plugged it in seems a catch cry..for computer issues for everything..must be a lot of nuffies who fail this for it to be a common question. Seems everything needs hooking up..glad Mum got it sorted..loves Fozziemum xxx

     
    • Piglove

      August 31, 2016 at 9:56 am

      Thanks my friend. Mom was going stir crazy. Anything that says 1-2-3 easy, trust me mom can make it complicated. She is not so inclined to do these things. Heck she can’t even put together a jigsaw puzzle. But it is working now and the sound and picture quality is amazing. So, she must have done something right… this time. Snorts with piggy laughter. XOXO – Bacon

       
  12. The Canadian Cats

    August 30, 2016 at 8:04 pm

    Oh my! This sounds just like mom and dad except the roles are reversed. MOL Mom comes out with catchy phrases that drive dad into swearing heaven too. You are not alone my friend….mom’s and dad’s can be driven by such odd problems.

    Shoko

     
    • Piglove

      August 31, 2016 at 9:58 am

      Oh beautiful – I thought mom really lost her mommy mind. I tell you she never, EVER curses let alone drops the F bomb and she did! All of our mouths dropped open. We were in disbelief for sure. I think it even stunned dad. XOXO – Bacon

       
      • The Canadian Cats

        August 31, 2016 at 6:45 pm

        MOL…Dad’s favourite saying is….”Stupid piece of crap.” That’s when mom knows that not everything is good with him. MOL

         
      • Piglove

        September 1, 2016 at 10:09 am

        Squeals with laughter!! Mom said that phrase a couple of times. Hilarious. It’s like he was here with mom. Too funny – XOXO – Bacon

         
  13. gentlestitches

    August 31, 2016 at 3:11 am

    It is frustrating. We went through a similar thing when our Modem died, We didn’t know and they didn’t know if it was “the line” or the modem. I basically had to run around the house several times while talking to the (very patient) tech guy and pull things out and shove things in. It is funny afterwards but at the time ARGHHHHH!!!!!!!! 😀

     
    • Piglove

      August 31, 2016 at 10:18 am

      YES! I feel you Auntie Sharon. Mom really had a tough day this past Monday. The cable situation, work and then this hot weather. Not a great mixture at all… XOXO – Bacon

       
  14. pattisj

    August 31, 2016 at 3:21 am

    One of the most frustrating things in the world–something that should be simple, three easy steps. I feel your pain!

     
    • Piglove

      August 31, 2016 at 10:18 am

      YES! Never fall for the 1-2-3 easy steps. Shaking my piggy head. Where was a 5 year old kid when you needed them? XOXO – Bacon

       
  15. easyweimaraner

    August 31, 2016 at 8:37 am

    glad it finally worked!!! I tell ya this f-word has magic powers… honestly :o) the mama once dealt with a box and had a service guy on the phone who was as silent as an oyster… the mama said hell-o 87 times and asked if he slept in or what… then this guy said he reads the instruction sheet because he has no clue how this f-beast works…oh my!!!!

     
    • Piglove

      August 31, 2016 at 10:23 am

      Snorts with piggy laughter. Oh hail the magic F word I’m telling you brother. Mom dropped the F bombs and WOW – talk about letting go some anxiety. So funny! XOXO – Bacon

       
  16. jansfunnyfarm

    September 2, 2016 at 1:34 pm

    Long ago Jan started saying, yes, it’s plugged in right after she explains the problem and before the guy can ask whenever she has to call any Customer Service for something. It’s not that she couldn’t forget, but she just knows the guy is sitting there snickering to himself because he has a woman on the phone. Glad your mom was able to get the tv working again. Must have been a bit scary. $75 is a lot of money!

     
    • Piglove

      September 2, 2016 at 1:46 pm

      Mom says that $75 is highway robbery just to plug in three wires. They are making a fortune for those prices. AND to think you already pay a fortune for cable services. But hey what can I say? Me and daddy LOVE our television. Snorts with piggy laughter. XOXO – Bacon

       
  17. BionicBasil

    September 7, 2016 at 9:33 am

    Hey Bacon, we’ve just popped over from Rascal & Rocco’s to say, hi and it’s lovely to meet mew!!!

    Purrs

    Basil & Co xox

     
    • Piglove

      September 7, 2016 at 9:37 am

      aaww hello new friends!! It’s great to meet ya’ll too. Hogs and snout kisses. XOXO – Bacon

       

This piggy would love to snort with you :)

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